Are you conducting exit interviews with your employees who have turned in their resignations? You should be. It is a great way to learn more about your agency, its strengths and weaknesses.
What questions should you ask? How about these: Why did... (Read More)
As an agency owner, you likely have a set time for staff meetings. How do your staff meetings go? Are they productive or is it usually the “same old same old?” Get out of a rut and start holding staff meetings that produce results! Here are a... (Read More)
For most of us, work is a fact of life. It is regrettable when an employee goes to work feeling deflated and perhaps showing up for nothing more than a paycheck. As a manager of employees, you’ve likely seen it in your own workplace. Here are a... (Read More)
Did you know that identity theft costs American consumers more than $16 billion each year? Even careful password protection and other security measures do not guarantee identity protection. Here are some common methods cyber criminals use to steal... (Read More)
We all know how important it is to provide extraordinary customer service. But have you ever considered how vital it is that you and your agency employees answer the phone warmly and professionally?
Here are some tips for improving your phone... (Read More)
We hear a lot these days in the insurance world about cyber security and cyber liability coverage. The need for it is great because it affects almost every industry out there. There is another expanding insurance market that you may not have heard... (Read More)
A happy employee is a productive employee. One factor that greatly affects worker happiness and satisfaction is motivation. When employees perform job duties that give them a sense of satisfaction and make them feel valuable, they are motivated to... (Read More)
Did you know your job may be killing you? Maybe not literally killing you, but stress in the workplace can have all sorts of unwanted effects on all our lives including sleep disturbances, high blood pressure, headaches, stomach problems and even... (Read More)
What do the most successful insurance agencies have in common? Is it great marketing or advertising campaigns? Could it be the most up-to-date computers and software? No, it is none of these things. All insurance agencies that enjoy great success... (Read More)