When the concept of a superhero comes to mind, it probably doesn’t conjure up images of an insurance agent. The insurance agent doesn’t leap over tall buildings with a single bound or rid the universe of evil. However, insurance is complicated... (Read More)
Your employees are the embodiment of your agency to your clients. Your agency will only perform as well as your employees do. Employees are your voice, your hands, etc. when it comes to dealing with clients. When clients are treated well, they will... (Read More)
Women have made great strides within the insurance industry. According to a recent Population Survey of the U.S. Census Bureau, women make up approximately 60 percent of the workforce within the insurance industry. Where the inequality seems to... (Read More)
Recently, Notre Dame, an 800-year-old cathedral in Paris, was devastated by fire. It was not insured, so the billions of dollars in damage will not be paid for by insurance companies. The French government will be responsible for restoring and... (Read More)
Are you conducting exit interviews with your employees who have turned in their resignations? You should be. It is a great way to learn more about your agency, its strengths and weaknesses.
What questions should you ask? How about these: Why did... (Read More)
As an agency owner, you likely have a set time for staff meetings. How do your staff meetings go? Are they productive or is it usually the “same old same old?” Get out of a rut and start holding staff meetings that produce results! Here are a... (Read More)
For most of us, work is a fact of life. It is regrettable when an employee goes to work feeling deflated and perhaps showing up for nothing more than a paycheck. As a manager of employees, you’ve likely seen it in your own workplace. Here are a... (Read More)
Did you know that identity theft costs American consumers more than $16 billion each year? Even careful password protection and other security measures do not guarantee identity protection. Here are some common methods cyber criminals use to steal... (Read More)
We all know how important it is to provide extraordinary customer service. But have you ever considered how vital it is that you and your agency employees answer the phone warmly and professionally?
Here are some tips for improving your phone... (Read More)
We hear a lot these days in the insurance world about cyber security and cyber liability coverage. The need for it is great because it affects almost every industry out there. There is another expanding insurance market that you may not have heard... (Read More)